Need Help? Start Here
We know how important your lighting is—let’s get you back up and running quickly.
Step 1: Try the quick reset
Step 2: Still not working? Submit support below
Step 3: We review and respond
Follow our quick steps below to get back up and running fast.
You can find installation instructions and remote guides by clicking here.
All RHSL lights are designed to operate during nighttime hours. Adjusting or testing your RHSL light during daylight is not recommended, as it will not produce accurate results.
To help us assist you more effectively, please make sure you are testing or adjusting your RHSL light after dark.
🔧 Quick Fix (Try This First)
Standard Lights:
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Press ON/OFF on light fixture
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Wait 10 seconds
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Turn back on
PRO Series:
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Unplug from panel
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Wait 10 seconds
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Plug back in
This resolves the majority of issues QUICKLY
Still Not Working? Choose Your Support Option Below
🔧 TECHNICAL SUPPORT (Fix My Light)
Use this if your light:
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Is not turning on
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Is not staying on
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Is not functioning properly
What to Do:
Click below and submit your support request with details and photos/video.
✅ BEFORE YOU SUBMIT (IMPORTANT CHECKLIST)
To avoid delays, please include:
✔ Proof of purchase
✔ Clear photos of product and issue
✔ Photo/Video showing malfunction
✔ Description of issue
✔ Contact information
👉 Incomplete submissions may delay processing
🛡 WARRANTY CLAIM (Repair or Replacement)
Use this if:
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Your system is within the 1-year warranty period
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The issue appears to be a manufacturer defect
What to Do:
Submit your completed warranty claim form with required documentation.
✅ BEFORE YOU SUBMIT (IMPORTANT CHECKLIST)
To avoid delays, please include:
✔ Proof of purchase
✔ Clear photos of product and issue
✔ Photos & Video showing malfunction
✔ Description of issue
✔ Contact information
👉 Incomplete submissions may delay processing
🚚 TRANSIT DAMAGE (READ CAREFULLY)
Transit damage must be reported within 14 days of delivery.
Parcel Shipments:
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Photos of all sides of the box
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Shipping label visible
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Photos/video of damage
Freight Shipments:
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Damage must be noted with driver at delivery
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Photos of packaging + product
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Signed delivery receipt with damage noted
👉 Claims cannot be processed without proper documentation or past 14 days from delivery
What to Do:
Submit your completed transit damage claim form with required documentation.
⏱ WHAT HAPPENS NEXT
✔ Our team reviews all requests and documentation sent in
✔ Most issues are resolved through troubleshooting
✔ If warranty is approved, we’ll provide next steps for repair or replacement
✔ Return labels and instructions will be issued if required
⚠️ IMPORTANT POLICIES
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To get you the fastest and most accurate support, we handle all requests via email—this allows us to review photos/videos and resolve issues quicker.
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This ensures faster, more accurate diagnosis using photos and video
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Warranty coverage applies to manufacturer defects only
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Damage from installation, misuse, or weather is not covered
You can view our terms and conditions of sale here: Terms & Conditions of Sale