Technical Support & Warranty Information

Ranch Hand Solar Lighting Systems Technical Assistance

If you’re experiencing technical issues with your Ranch Hand Solar Lighting System, please follow the steps below to help us resolve your concern as quickly as possible.

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Step 1: Reset Your Light

For Standard Models:

• Press the hard ON/OFF button on the light fixture.

• Allow the light to remain off for 10 seconds.

• Turn the light back on. The light should quickly flash, indicating it has been reset.

• If the light does not flash, ensure it is placed in a sunny area and allowed to charge for at least 4 hours before attempting the reset again.

For PRO SERIES Models:

• Unplug the light from the solar panel.

• Wait 10 seconds.

• Plug the light back into the solar panel.

Resetting the light typically resolves most technical issues

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Step 2: Contact Technical Support

To help us serve you best, please prepare the following information before submitting your claim

In your email, please include:​

• Your full name or business name

• Address to which order was delivered

• Email address

• Phone number

• The specific product experiencing technical difficulties

• A detailed explanation of the technical issue

• A short video (taken after dark) showing the malfunction, so our team can accurately assess the problem

3. Email Submission Only

For your protection and ours, all technical communications are handled exclusively via email. This ensures a clear communication trail for both parties. Please send your complete technical support request to: tech@rhsolarlighting.com

Important:
If further assistance is needed, please also attach your proof of purchase (such as your order confirmation or receipt) to help us verify your warranty coverage and expedite support.

What to Expect Next

• Once you’ve sent your tech support email, please allow up to 2 business days for a team member to review your information.

• Our team will contact you for additional troubleshooting or provide instructions on how to properly operate your RHSL light.

• Please check your SPAM folder for follow-up communications from our team.

We’re committed to helping you get the most out of your Ranch Hand Solar Lighting System! If you have any questions, don’t hesitate to reach out.

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Ranch Hand Solar Lighting Systems Warranty Process Guide

We stand behind the quality of our products and are committed to providing you with excellent support! If you need to submit a warranty claim, please follow the steps below to ensure your request is processed quickly and efficiently.

How to Submit a Warranty Claim

To help us serve you best, please prepare the following information before submitting your claim:

1. Proof of Purchase
   Please include a copy of your original purchase receipt or order confirmation. This helps us verify your warranty coverage and process your claim as quickly as possible.

2. Photos and/or Videos
   Clear, detailed photos or videos are required so our team can accurately assess the issue. Please capture:

   • The affected product or component in its installed location

   • Close-ups of the issue or defect

   • Video of malfunction (if applicable)

   • If claim is for transit damage, please include clear photos of ALL sides of packaging including shipping label, photos of damaged item(s), and interior of package

3. Your Contact Information
   Make sure to include:

   • Your full name or business name

   • Address to which order was delivered

   • Email address

   • Phone number

   • Specific Product you are filing a warranty claim for

4. Email Submission Only
   For your protection and ours, all warranty communications are handled exclusively via email. This ensures a clear communication trail for both parties. Please send your complete warranty claim to:
   warranty@rhsolarlighting.com

 

​What Happens Next?

• Our team will review your claim and respond with the next steps within 2 business days.

• If additional information is needed, we’ll reach out to you via email.

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Warranty Coverage Details

For a comprehensive explanation of what is and is not covered under our warranty—including important limitations and requirements—please review Section 21 of our Terms and Conditions here:
Terms and Conditions – Section 21: Warranty Coverage

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Need Help?

If you have any questions about the warranty process, please contact us at warranty@rhsolarlighting.com. We’re here to help and want you to get the most out of your Ranch Hand Solar Lighting System!

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